NCAA Gives Airlines Seven Days To Provide Mandatory Special Needs Assistance Option On Ticket Reservation Platforms
By Stella Omona
Abuja
The Nigeria Civil Aviation Authority (NCAA) has issued seven day deadline to all domestic airlines operating in Nigeria to ensure full compliance with provisions for Persons with Reduced Mobility (PRM) and passengers with disabilities by incorporating a mandatory Special Needs/Assistance request feature on their ticket reservation systems or face sanction.
Airlines are required to comply within seven (7) days of receipt of this directive. Non-compliance may attract regulatory enforcement in line with applicable aviation regulations.”‘
NCAA in a statement by Michael Achimugu, on behalf of the Director-General, on Friday said this Civil Aviation requirement is further reinforced by the Nigeria Civil Aviation Regulations (Nig. CARs) 2023, Part 19.12.3.1, which mandates that during reservation, airlines, travel agents, and tour operators shall: Provide travelers the opportunity to request assistance at the point of booking across all ticket sales channels, including online platforms and telephone reservations; mandatorily include on ticket portals a designated field or column through which persons with disabilities or their assistants may request special needs assistance while booking or purchasing flight tickets; and actively enquire whether any passenger within a booking party may require assistance at the airport and/or during flight operations.
In view of the foregoing, the NCAA said it has directed all affected airlines to conspicuously integrate a mandatory special needs assistance request option into their ticket reservation systems, ensuring that passengers are able to request such assistance before completing the ticket purchase process.
“The NCAA remains committed to ensuring inclusive, accessible, and safe air travel for all passengers,” the statement stressed.
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