LAGOS – Together with its member airlines, Star Alliance has completed a decade of excellence at Terminal 2 – its home at Heathrow.
The Queen’s Terminal has served as the base for 23 Star Alliance member airlines, facilitating smooth transfers and operations for over 15 million passengers every year, representing nearly 20 per cent of the available seat capacity from the airport.
In celebration of the occasion, Theo Panagiotoulias, Star Alliance Chief Executive Officer (CEO), said that Heathrow stands as a vital hub for its member airlines.
Panagiotoulias stated that with its collective offerings at the shared terminal, Star Alliance was proud to facilitate seamless experiences for thousands of passengers daily.
“On behalf of our member airlines, I extend gratitude to Heathrow for its decade-long support, enabling superior traveller experiences every day and for years to come,” he added.
Under the “Move Under One Roof” strategic initiative, Star Alliance consolidated its member airlines at a single location in 2014, establishing a true alliance hub.
This initiative enables passengers to easily connect between Star Alliance member airlines, significantly streamlining airport operations and enhancing the experience.
Ross Baker, Chief Customer Officer (CCO), Heathrow said Heathrow was delighted to celebrate a decade of delivering excellent service to passengers travelling through Terminal 2, previously voted ‘Best Terminal in the World’ at the World Sky Awards by Skytrax.
He said that in collaboration with its partner airlines, including Star Alliance and its member airlines, the terminal operator has had seen almost 73 million passengers travel through Terminal 2’s doors and enjoy the world-class retail and food and beverage options available.
“Reaching this landmark is an opportunity for us to enjoy looking back on a decade of achievements, while also looking ahead to the next 10 years as we continue to create an extraordinary airport that is fit for the future,” he added.
Customers are welcomed by the prominent Star Alliance branding positioned above the airline check-in counters at Departures in T2.
Together with member airlines, Star Alliance provides facilities for a seamless airport experience, including Gold Track Security, Baggage Tracking, Star Connection Centre, Complimentary Heathrow Express Upgrade.
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